Return Refund and Exchange Policy

WINFOX FOOTWEAR 

Return, Refund and Exchange Policy Last updated: 21 September 2026 

You can return or exchange any WinFox product within 7 days of delivery, with free doorstep pickup on every return. Defective or wrong items are always replaced or refunded at no cost to you. 

1. Return window 

You can request a return or exchange within 7 days from the date of delivery. Requests after 7 days cannot be accepted, except for manufacturing defects reported as described in section 6. 

2. Conditions for return 

To be eligible, the product must be: 

• Unused and unworn outdoors. Trying shoes on indoors on a clean surface is fine. • Free of dirt, stains, scuffs, creases or odour. 

• In its original shoebox, with all tags, labels, inserts and accessories. 

• Returned with the invoice or order number. 

We inspect every return. If a product fails these checks, we will ship it back to you and no refund or exchange will be issued. 

3. Your options 

If the size or colour you want is out of stock, you can choose a different product of equal value or a full refund. 

Original shipping charges, if any, and the Rs. 29 Cash on Delivery charge are non-refundable, except for defective, damaged or wrong items. 

4. How to request a return or exchange 

1 Email support@winfoxfootwear.com or WhatsApp +91 81307 91452 with your order number, the reason, and clear photos of the product and box. 

2 We confirm your request within 48 hours and schedule a free doorstep pickup where available. 3 Pack the shoes in the original shoebox, placed inside a shipping bag or outer box. Do not tape or write on the shoebox itself. 

4 Hand the package to our courier partner and keep the pickup receipt. 

If reverse pickup is not available at your pincode, please self-ship the product with a trackable courier to WinFox, Plot No. 128-129, Phase VI, Sector 37, Gurugram, Haryana 122001. Courier charges for self-shipped returns are not reimbursed, except for damaged, defective or wrong items.

5. Refunds 

We process refunds within 2 business days after the returned product passes inspection. 

• Prepaid orders: refunded to your original payment method. The amount usually reflects within 5-7 business days, depending on your bank. 

• Cash on Delivery orders: refunded by bank transfer (NEFT/IMPS) or UPI. Please share your account holder name, account number and IFSC, or your UPI ID, when you raise the request. We never ask for your OTP, PIN or card details. 

• Store credit: available on request instead of a refund, usually within 24 hours. If you paid with a discount code, the refund is the amount you actually paid. 

6. Damaged, defective or wrong items 

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos and, if possible, an unboxing video. Manufacturing defects that appear with normal use, such as sole separation or stitching failure, can be reported within 30 days of delivery. We will offer a free replacement or full refund, including shipping charges. 

Normal wear and tear, damage from misuse, or improper care is not a manufacturing defect. 

7. Non-returnable items 

• Products marked "Final Sale" or "Non-returnable" on the product page. 

• Socks, insoles and shoe-care products once opened, for hygiene reasons. 

• Free gifts, unless returned together with the main product. 

• Gift cards. 

8. Refused COD deliveries 

If you refuse a Cash on Delivery order without a valid reason, we may disable COD on your future orders. 

9. Contact and grievances 

For any return or refund question, reach us at support@winfoxfootwear.com or +91 81307 91452, Monday to Friday, 10 AM to 5 PM IST. If you are not satisfied with our response, contact our Grievance Officer, Deepak Sethi, at support@winfoxfootwear.com. We acknowledge complaints within 48 hours and resolve them within one month of receipt.

 Return Refund and Exchange Policy